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Group Responsibilities and Guidelines

AAOA Tour Group

We are pleased that your group will be visiting the Museum. In order to assure the best Museum experience, please read the following list of responsibilities and guidelines and share them with your group prior to the visit.

Responsibilities:

  • Group leaders are responsible for the behavior of their groups at all times.
  • Visitors may not touch the works of art.
  • Visitors should keep their voices low.
  • Running and rough play are prohibited.
  • Food, drinks, and gum are prohibited.
  • Flash photography and video cameras are prohibited in the galleries.
  • Only pencils may be used in the galleries; the use of pens and markers is prohibited.
  • Large bags must be checked at the coat-check facilities.
  • Please follow the instructions of Security Officers in the galleries.
  • The Museum reserves the right to refuse or dismiss any group for misconduct.

Please see School Groups or Camp Groups for specific information about bringing a school or camp group to the Museum.


Guidelines: Before Your Visit

Directions
Please see Getting Here for directions, parking facilities, and information for charter bus drivers.

Arrival and Check-In
Please plan on arriving at the Museum twenty to thirty minutes before your scheduled visit to allow time for security clearance, coat check, and check-in. (Please note that groups will not be permitted to enter the Museum before 9:30 a.m.) Check in at the Group Registration Desk in the Great Hall, which is accessible through the main entrance at 82nd Street.

Please note that luggage is not permitted in the galleries and will not be accepted at the coat-check facilities. If you are running late for a scheduled visit Tuesday through Friday, please call 212-570-3711; to notify us of a delay on Saturday or Sunday, please call 212-570-3754.

Any group arriving more than thirty minutes late cannot be guaranteed its scheduled guided program. Museum guides are not required to wait more than thirty minutes for the arrival of a group.

College groups and adult groups must check in at the Group Desk in the Great Hall, accessible via the Museum entrance at 82nd Street.

High school groups and any group that requires a wheelchair-accessible entrance may check in through the Museum entrance at 81st Street. The check-in desk is inside the Carson Family Hall.

Please review your confirmation letter for your scheduled check-in desk. If you need to revise your group's check-in desk, please contact Group Services at 212-570-3754.

Wheelchair Access
The 81st Street entrance to the Museum is the ground-level wheelchair-accessible entrance. Additionally, wheelchairs are available, free of charge, on a first-come, first-served basis at all coat-check areas. (See also Accessibility for information about the Museum's accessibility and Programs for Visitors with Disabilities for information about ongoing events and programs.)

Payment and Refund Policies
Payment is due upon arrival for general admission or self-guided group visits. The group leader is responsible for the entire amount due; group members may not pay individually. Please note that refunds or credits will not be given for prepayments or pre-cut checks if the number of people in the group is less than the prepaid amount.

For guided tours and dining packages, payment is due one week in advance of the scheduled arrival. Any cancellations of the tour or changes to the group count must be made one week prior to the group’s arrival in order to receive a refund.


Guidelines: During Your Visit

Please notify your group of the following guidelines prior to your visit, and review them upon arrival at the Museum.

Gallery Closings
The Museum cannot guarantee access to all galleries at all times. For up-to-date gallery closings, please call 212-570-3754. There may be lines for admittance into certain exhibition galleries.

Consideration for Others
Although discussion in the galleries is encouraged, please keep voices respectfully low. The Museum is a place for looking, thinking, and quiet discussion. Mobile phones must be turned off while in the galleries.

Other groups and individuals may wish to see the same objects that interest you. Please be aware of others waiting to view a particular work and be courteous about moving on promptly.

Museum staff lecturers wearing laminated ID cards have priority in the galleries. Please yield to these lecturers. You may wish to proceed to another gallery and return later.

Respect for Museum Objects
Do not touch any of the objects in the Museum. The invisible oil on your fingertips leaves a film on any surface touched. Over time, these marks attract dust and pollutants from the air, damaging and obscuring surfaces. Please refrain from pointing or gesturing when you are close to unprotected works of art.

Photography and Sketching
Flash photography is not permitted in any of the galleries. Sketching is permitted in all areas of the permanent collection and in most special exhibitions. See Visitor Tips and Policies for more information about photography and sketching in the Museum.

Personal Items
Food (including gum and candy) and drinks are prohibited in the galleries. Umbrellas, shopping bags, backpacks, and sports equipment are prohibited and must be checked at the coat-check facilities, however, luggage and other large bags will not be accepted at the coat-check facilities. Please see Visitor Tips and Policies for more information.

Promotional Materials
The content of all printed materials and electronic publications relating to an event that is to take place at the Museum—including the invitation copy, final typeset copy, programs, and any other promotional material—is subject to the Museum's approval. Materials must be submitted to the Museum for review and approval before being printed.

Prohibition of Fund-Raising
Groups may not use or promote Museum group visits and/or events for their own fund-raising purposes.

We hope that you and your group enjoy your visit to The Metropolitan Museum of Art.

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